This Refund Policy explains the refund and cancellation rules for services provided by Digitalpe Financial Services.
At Digitalpe Financial Services, customer satisfaction is important to us.
We strive to provide reliable and transparent financial and digital services through our platform.
Eligibility for Refund
Refunds may be considered under the following situations:
Duplicate payment made by the user.
Failed transaction where payment was deducted but service was not provided.
Technical error from our system resulting in unsuccessful service delivery.
Unauthorized transaction reported by the user after verification.
Non-Refundable Services
Refunds will not be provided in the following cases:
Incorrect information entered by the user.
Services already processed successfully.
Delays caused by third-party banking or payment networks.
Violation of our Terms and Conditions.
Refund Processing Time
Approved refunds are generally processed within 5 to 7 business days depending on the payment method and banking partner.
Cancellation Policy
Certain services may be canceled before processing begins. Once a transaction or service request has been successfully processed, cancellation may not be possible.
Google Play Store Purchases
For purchases made through Google Play Store, refund requests may also be subject to Google Play’s refund policies and procedures.
Contact for Refund Support
If you have any questions regarding refunds or cancellations, please contact us using the details below:
Digitalpe Financial Services
Room No. 14, 2nd Floor,
Near BDO Office,
Domkal Hospital More,
Domkal, Murshidabad,
West Bengal 742303, India